Job Description
Join our award-winning waterfront hotel in the heart of Long Beach! As a Front Desk Agent, you'll be the first point of contact for guests seeking exceptional hospitality experiences. We offer competitive pay, comprehensive benefits, and a vibrant work culture near the iconic Queen Mary and Pacific coastline. Perfect for career-driven individuals passionate about creating memorable guest moments.
Responsibilities
- Deliver personalized check-in/check-out experiences with warm hospitality
- Manage reservations and optimize room assignments for guest satisfaction
- Resolve guest inquiries and concerns promptly with solution-oriented mindset
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize hotel management systems to track availability and occupancy
- Upsell premium services and local attractions to enhance guest stays
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of Long Beach attractions and transportation
- Flexible availability including weekends, nights, and holidays
- High school diploma or equivalent; hospitality certification preferred