Job Description
Launch your hospitality career with Grand Horizon Hotels! We're seeking passionate Front Desk Agents with no experience required. Enjoy competitive pay, comprehensive paid training, and career growth opportunities in our luxury Tampa Bay hotel. Full-time benefits include health insurance, paid time off, and employee discounts.
Join our award-winning team where customer service excellence meets professional development. We invest in our people through mentorship programs and internal promotion pathways. If you're a friendly, detail-oriented individual ready to deliver exceptional guest experiences, we want you!
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Handle phone inquiries and reservations using our property management system
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through professional appearance and service delivery
- Assist with luggage handling and provide local area information
Qualifications
- High school diploma or equivalent required
- No prior experience necessary - comprehensive training provided
- Exceptional communication and interpersonal skills
- Proficient with basic computer applications
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts including weekends and holidays
- Valid driver's license preferred for errands
- Positive attitude and willingness to learn new systems