Job Description
Join our award-winning team as a Front Desk Agent and launch your hospitality career! We're seeking enthusiastic individuals to be the first point of contact for our guests, delivering exceptional service with a warm Southern welcome. No prior experience required – we provide comprehensive training to ensure your success. Enjoy competitive pay, benefits, and opportunities for advancement in one of Georgia's premier hotel destinations.
Responsibilities
- Greet guests with genuine hospitality and assist with check-in/check-out procedures
- Manage reservations, answer phones, and handle guest inquiries with professionalism
- Maintain accurate guest records and billing information
- Coordinate with housekeeping and maintenance teams for guest requests
- Process payments and manage cash drawer operations
- Upsell hotel amenities and services to enhance guest experiences
- Resolve guest concerns promptly and escalate complex issues to management
Qualifications
- High school diploma or equivalent required
- Exceptional customer service skills and a positive attitude
- Strong communication and interpersonal abilities
- Basic computer proficiency and comfort with reservation systems
- Ability to multitask in a fast-paced environment
- Detail-oriented with strong organizational skills
- Reliable and punctual with professional appearance
- No experience necessary – training provided!