Job Description
Embark on an exciting hospitality career as a Front Desk Agent at Grand Plaza Hotel! We're seeking enthusiastic individuals to deliver exceptional guest experiences in the heart of Albuquerque. No prior experience required – we provide comprehensive training to launch your career in luxury hospitality. Join our award-winning team and grow while serving diverse guests in a vibrant Southwestern setting.
Responsibilities
- Provide warm, personalized check-in/check-out services for guests
- Manage reservations and room assignments efficiently
- Address guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Utilize hotel management software (training provided)
- Uphold brand standards for cleanliness and safety protocols
Qualifications
- No experience required – open to career changers and recent graduates
- Exceptional customer service mindset and communication skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (training provided)
- Flexible availability including weekends/holidays
- Professional appearance and positive attitude
- High school diploma or equivalent (GED accepted)
- Valid driver's license preferred (not required)