Job Description
Join our award-winning hospitality team at Grand Plaza Hotel as a Front Desk Agent! Enjoy the unique benefit of daily pay while delivering exceptional guest experiences in Albuquerque's vibrant downtown. We're seeking energetic professionals who thrive in fast-paced environments and take pride in creating memorable stays for our global visitors. With competitive compensation and growth opportunities, this is your chance to launch or advance your hospitality career in New Mexico's cultural hub.
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations, room assignments, and payment processing
- Address guest inquiries and resolve issues promptly
- Coordinate with housekeeping and maintenance teams
- Maintain accurate guest records in property management systems
- Process daily financial transactions and reports
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency with reservation software (e.g., Opera, PMS)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Basic math and cash handling abilities
- Professional appearance and positive demeanor
- Albuquerque residency preferred