Job Description
Welcome to The Franklin Hotel, a historic luxury landmark in the heart of Philadelphia. We are seeking a dedicated and professional Front Desk Agent to join our exceptional hospitality team. As the face of our hotel, you will play a pivotal role in creating memorable guest experiences and ensuring the highest standards of service.
If you thrive in a fast-paced environment and possess a passion for guest relations, we want to meet you.
Responsibilities
- Greet and welcome guests upon arrival, ensuring a warm and professional first impression.
- Process check-ins and check-outs efficiently using the property management system (PMS).
- Answer incoming calls and emails promptly, providing accurate information and resolving inquiries.
- Handle guest requests, including room service, concierge services, and maintenance issues.
- Manage cash handling and accurate daily banking procedures.
- Maintain a pristine lobby and public areas to reflect the hotel's high standards.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or equivalent; prior hospitality experience is preferred.
- Strong computer literacy, including experience with hotel software (e.g., Opera, Micros) is a plus.
- Excellent verbal and written communication skills.
- Ability to work flexible hours, including weekends, nights, and holidays.
- Professional appearance and demeanor at all times.
- Problem-solving skills with a focus on guest satisfaction.
- Ability to stand for extended periods and lift light objects.