Job Description
The Grand Chicago Hotel is looking for dynamic individuals to join our front-of-house team. We are currently Urgently Hiring for experienced and friendly Front Desk Agents to provide world-class service to our guests in the heart of the city.
If you thrive in a fast-paced environment and love creating memorable experiences for travelers, this is your opportunity to advance your career in the hospitality industry. We offer competitive pay, comprehensive benefits, and a vibrant work culture in one of the most exciting cities in the US.
Why Join Us?
- Competitive hourly wage ($18 - $22/hr)
- Health, Dental, and Vision Insurance
- Employee dining discounts
- Opportunities for advancement within the hotel group
Responsibilities
- Greet and Welcome: Provide a warm and professional welcome to guests upon arrival, ensuring a smooth check-in and check-out process.
- Reservation Management: Handle incoming calls and emails for reservations, accurately entering data into the PMS system.
- Guest Relations: Address guest inquiries, requests, and complaints promptly and professionally, escalating issues when necessary.
- Front Desk Operations: Manage the front desk operations, including processing payments, issuing keys, and managing room assignments.
- Security and Safety: Adhere to all hotel security protocols and fire safety regulations to ensure a safe environment for guests and staff.
- Housekeeping Coordination: Communicate efficiently with housekeeping staff to ensure room readiness and maintenance requests are resolved.
Qualifications
- Experience: Minimum of 1-2 years of experience in a front desk or guest services role within the hospitality industry.
- Communication: Excellent verbal and written communication skills with a polite and professional telephone manner.
- Computer Skills: Proficiency in MS Office and experience with Property Management Systems (PMS) such as Opera, Micros, or Smith Travel.
- Availability: Ability to work flexible shifts, including weekends, holidays, and evenings.
- Education: High school diploma or equivalent required; additional hospitality training is a plus.
- Interpersonal Skills: A positive attitude, strong problem-solving abilities, and a genuine passion for customer service.