Job Description
Join the heart of Milwaukee's hospitality scene at the Milwaukee Grand Hotel! We're seeking charismatic Front Desk Agents to create unforgettable guest experiences. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, resolving inquiries, and ensuring seamless operations. Enjoy competitive pay, comprehensive benefits, and a dynamic downtown location near cultural attractions. If you thrive in fast-paced environments and possess exceptional customer service instincts, apply today to become part of our award-winning team!
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel software
- Handle guest inquiries and resolve concerns with empathy and professionalism
- Process payments, manage reservations, and maintain accurate records
- Coordinate with housekeeping and maintenance teams for guest requests
- Execute upselling strategies for room upgrades and amenities
- Monitor security procedures and emergency protocols
- Maintain a clean, organized lobby environment
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years experience in customer service or hotel operations
- Proficiency with PMS systems (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic math and cash handling proficiency
- Flexible availability including nights, weekends, and holidays
- Knowledge of Milwaukee attractions and transportation a plus