Job Description
Join the heart of hospitality at the prestigious Grand Capital Hotel in downtown Washington DC! As a Front Desk Agent, you'll be the first point of contact for our distinguished guests, delivering exceptional service that reflects our commitment to luxury and local culture. We're seeking charismatic professionals who thrive in fast-paced environments and embody our dedication to creating memorable experiences. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth within our award-winning hotel group.
Responsibilities
- Deliver warm, personalized check-in/check-out experiences while efficiently managing reservations and room assignments
- Handle guest inquiries with professionalism, providing recommendations for DC attractions, dining, and transportation
- Process payments, manage billing discrepancies, and maintain accurate guest records
- Coordinate with housekeeping, maintenance, and valet teams to ensure seamless guest operations
- Resolve guest concerns promptly and escalate complex issues to management
- Maintain a pristine front desk environment with organized paperwork and digital systems
- Participate in daily briefings and contribute to process improvement initiatives
Qualifications
- Minimum 1 year hotel front desk or high-level customer service experience
- Proficiency with hotel management systems (e.g., Opera, Delphi)
- Exceptional communication skills with fluency in English; multilingual abilities a plus
- Strong problem-solving abilities and composure under pressure
- Valid DC work authorization and ability to work flexible schedules including nights/weekends
- Professional appearance and polished interpersonal demeanor
- Knowledge of Washington DC geography and attractions preferred
- High school diploma or equivalent; hospitality certification beneficial