Job Description
Join our award-winning team at Grand Plaza Hotel in the heart of Fort Worth! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences in our luxury boutique hotel. This is your chance to launch a dynamic hospitality career with immediate training and growth opportunities.
As a key ambassador of our brand, you'll manage check-ins/out, handle reservations, and resolve guest inquiries with professionalism and warmth. We offer competitive pay, comprehensive benefits, and a vibrant team environment. Apply today to start your journey in Texas' premier hospitality destination!
Responsibilities
- Efficiently manage guest check-in/out processes using hotel management systems
- Process reservations, payments, and handle billing inquiries with precision
- Resolve guest complaints and issues promptly to ensure satisfaction
- Coordinate with housekeeping, maintenance, and valet teams for seamless operations
- Maintain accurate records of guest preferences and special requests
- Uphold brand standards in all guest interactions and facility presentation
- Assist with local tourism inquiries and promote hotel amenities
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Texas driver's license (for valet coordination)
- Flexible availability including weekends, nights, and holidays
- Basic knowledge of Fort Worth attractions and transportation
- High school diploma or equivalent required