Job Description
Join our award-winning team at Luxury Inn & Suites in the heart of Fort Worth! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences while showcasing the best of Texas hospitality. This full-time role offers competitive pay, career advancement opportunities, and a vibrant work environment in one of America's fastest-growing cities. If you thrive in fast-paced settings and possess a passion for service, apply today to become the welcoming face of our luxury property.
Responsibilities
- Check guests in/out efficiently using property management systems
- Handle reservation inquiries and modify bookings with precision
- Resolve guest concerns promptly to ensure satisfaction
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and local attractions to guests
- Maintain accurate records of guest interactions
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management software (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Texas driver's license and clean driving record
- Flexible availability including nights/weekends/holidays
- Basic knowledge of Fort Worth attractions and services