Job Description
Join our award-winning luxury hotel team as a Front Desk Agent where you'll be the heart of our guest experience! We're seeking charismatic professionals to create unforgettable moments through exceptional service. Enjoy competitive compensation, comprehensive benefits, and growth opportunities in Texas' vibrant hospitality scene. If you thrive in fast-paced environments and possess a passion for exceeding guest expectations, this is your perfect career move!
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera property management system
- Handle guest inquiries, requests, and resolve issues with professionalism and empathy
- Process payments, manage reservations, and maintain accurate guest records
- Coordinate with housekeeping, maintenance, and valet departments for flawless service delivery
- Upsell hotel amenities, dining packages, and local experiences to enhance guest stays
- Maintain organized front desk area and ensure security of guest information
- Participate in daily briefings and implement hotel service standards
Qualifications
- Minimum 1 year hotel front desk or high-end customer service experience
- Proficiency with property management systems (Opera, Fidelio) preferred
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively in high-pressure situations
- Valid Texas driver's license and clean driving record (for valet coordination)
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Austin attractions and local transportation
- High school diploma or equivalent; hospitality certification a plus