Job Description
Join the heart of hospitality at Grand Plaza Houston! We're seeking a charismatic Front Desk Agent to create unforgettable first impressions for our international guests. This role blends exceptional service with operational excellence in our luxury downtown property. You'll manage check-ins, resolve guest inquiries with flair, and ensure seamless experiences that earn us 5-star reviews. If you thrive in fast-paced environments and take pride in precision, apply now to start your journey in premium hospitality!
Responsibilities
- Efficiently manage guest check-ins/checkouts using Opera property management system
- Handle reservation modifications and room assignments with meticulous attention to detail
- Resolve guest concerns promptly, escalating complex issues to management
- Process payments accurately and maintain secure cash handling procedures
- Coordinate with housekeeping and maintenance teams for room readiness
- Act as primary information source for local attractions and services
- Maintain comprehensive knowledge of hotel amenities and promotions
Qualifications
- Minimum 1 year hotel front desk or high-volume customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication skills with multilingual ability a plus
- Ability to multitask in fast-paced environments with composure
- Strong problem-solving and conflict resolution abilities
- Flexible availability including nights, weekends, and holidays
- Valid Texas driver's license (for shuttle duties)
- Basic computer literacy with MS Office suite