Job Description
Join our award-winning luxury hotel in the heart of Long Beach! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities. Immediate start available for motivated hospitality professionals.
Responsibilities
- Manage check-in/check-out procedures with precision and warmth
- Handle guest inquiries and resolve service issues proactively
- Process payments and maintain accurate reservation systems
- Coordinate with housekeeping and maintenance teams
- Upsell hotel services and amenities
- Maintain immaculate front desk appearance
- Train new team members on operational protocols
Qualifications
- Minimum 2 years hotel front desk experience
- Proficiency with Opera/PMS systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid California driver's license
- Knowledge of Long Beach attractions and services
- Fluency in English and Spanish preferred
- High school diploma or equivalent