Job Description
Join our award-winning team at Grand Charlotte Hotel! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences in the heart of Uptown Charlotte. This is your chance to grow in a dynamic hospitality environment with competitive benefits and career advancement opportunities.
As a Front Desk Agent, you'll be the first point of contact for our international guests, creating memorable stays while handling check-ins, reservations, and special requests with precision and warmth. If you thrive in fast-paced settings and possess impeccable communication skills, apply today!
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera property management system
- Handle reservation inquiries, modifications, and confirmations with accuracy
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams for room readiness
- Provide local recommendations and assist with guest transportation needs
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional verbal communication and problem-solving abilities
- Ability to multitask in high-pressure situations
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent required
- Basic knowledge of Charlotte attractions and transportation