Job Description
Join our award-winning luxury hotel as a Front Desk Agent and become the heart of our guest experience! We're seeking a charismatic professional to deliver exceptional service while managing hotel operations. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in Arlington's vibrant hospitality scene.
Responsibilities
- Seamlessly check-in/out guests using property management systems
- Manage reservations, modifications, and VIP guest requests
- Process payments and maintain accurate financial records
- Resolve guest inquiries with prompt, personalized solutions
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for room upgrades and amenities
- Maintain meticulous front desk organization and security protocols
- Train new team members on hotel systems and standards
Qualifications
- 2+ years hotel front desk or luxury hospitality experience
- Expertise in Opera, Fidelio, or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure environments
- Strong attention to detail and financial accuracy
- Valid Virginia hospitality certification preferred
- Flexible availability including nights/weekends/holidays
- Proficiency in English with multilingual abilities a plus