Job Description
Join the vibrant hospitality team at Grand Plaza Hotel in downtown Indianapolis! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences during varied shifts. As the first point of contact, you'll create memorable arrivals, manage seamless check-ins/check-outs, and resolve inquiries with professionalism. Enjoy competitive pay, flexible scheduling, and career growth in a luxury environment. Apply today to become part of Indianapolis' premier hospitality destination!
Responsibilities
- Provide exceptional guest service during check-in/check-out processes
- Manage reservations, room assignments, and billing transactions
- Address guest inquiries and resolve complaints promptly
- Coordinate with housekeeping and maintenance teams
- Maintain accurate guest records and confidential information
- Process payments and manage cash drawer operations
- Ensure lobby area remains clean and organized
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends/holidays
- Proficient with hotel management systems (e.g., Opera)
- Attention to detail and problem-solving abilities
- Basic math skills and cash handling experience