Job Description
Join the vibrant heart of NYC hospitality at the Metropolitan Grand Hotel! We're seeking exceptional individuals to manage our front desk operations during the night shift. As the first point of contact for our discerning guests, you'll create unforgettable experiences while ensuring seamless service during evening hours. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth in one of the world's most dynamic cities.
Responsibilities
- Check in/out guests efficiently while maintaining exceptional service standards
- Manage reservations and room assignments using Opera property management system
- Handle guest inquiries and resolve issues with professionalism and discretion
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams for smooth operations
- Monitor safety protocols and emergency procedures during night hours
Qualifications
- Minimum 1 year front desk or hospitality experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work independently during overnight hours
- Valid New York State driver's license (if required for errands)
- Flexible availability including weekends and holidays
- Basic knowledge of NYC attractions and transportation