Job Description
Join our award-winning team at Grand Harbor Hotel, Baltimore's premier waterfront destination! We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences during evening/night shifts. Enjoy competitive pay, complimentary meals, and career growth in a vibrant downtown setting. Be the first smile our guests see after a long journey!
Responsibilities
- Manage check-in/check-out procedures with precision and warmth
- Handle guest inquiries and resolve issues promptly
- Process reservations and room assignments
- Operate PMS systems and payment processing
- Coordinate with housekeeping and security teams
- Execute emergency protocols and incident reporting
- Upsell hotel amenities and services
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality/customer service experience
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Proficiency in Opera or similar PMS systems
- Basic math and cash handling aptitude
- Valid Maryland driver's license preferred