Job Description
Join our luxury hospitality team in Boston as a Front Desk Agent! We're seeking a dynamic professional to deliver exceptional guest experiences at our award-winning downtown hotel. This full-time role offers competitive compensation, comprehensive benefits, and career growth in one of America's most vibrant cities.
What We Offer:
- Health, dental, and vision insurance
- 401(k) with company match
- Hotel discounts worldwide
- Professional development programs
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries with exceptional service standards
- Manage room reservations and inventory
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Resolve guest complaints promptly and professionally
- Execute upselling opportunities for premium services
- Maintain security protocols for guest safety
Qualifications
- 2+ years front desk experience in luxury hospitality
- Proficiency with Opera property management software
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid Massachusetts driver's license preferred
- Fluency in English; Spanish proficiency a plus
- High school diploma or equivalent required
- Ability to stand for extended periods