Job Description
Join our dynamic hospitality team at Grand Plaza Hotel as a Front Desk Agent! We're seeking friendly, energetic individuals to deliver exceptional guest experiences in the heart of Austin. No prior experience is required – we provide comprehensive training to ensure your success. Enjoy a flexible schedule with evening and weekend shifts while building valuable customer service skills in a vibrant downtown setting. If you're passionate about creating memorable stays and thrive in fast-paced environments, this is your perfect entry point into the hospitality industry!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments accurately
- Address guest inquiries and resolve concerns promptly
- Process payments and maintain financial records
- Coordinate with housekeeping and maintenance teams
- Provide local recommendations to enhance guest experiences
- Uphold brand standards and safety protocols
Qualifications
- No experience required – full training provided
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to multitask in busy environments
- Professional appearance and positive attitude
- Availability for flexible shifts (evenings/weekends)
- Valid work authorization