Job Description
Join our award-winning team at Grand Plaza Hotels as a Front Desk Agent in the heart of Columbus! We're seeking charismatic professionals to deliver exceptional guest experiences while working flexible shifts. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a dynamic hospitality environment. If you thrive in fast-paced settings and take pride in creating memorable stays, this role is your perfect match.
Responsibilities
- Check-in/out guests efficiently using hotel management systems
- Manage reservations and optimize room occupancy
- Handle guest inquiries with professionalism and empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through consistent service delivery
- Resolve guest issues promptly and effectively
Qualifications
- 1+ years in hospitality or customer service role
- Exceptional communication and interpersonal skills
- Proficiency in reservation software (Opera, etc.)
- Ability to work flexible shifts (nights, weekends, holidays)
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent required
- Basic knowledge of Columbus attractions and services