Job Description
Join our award-winning team at Grand Hotel Austin, where luxury meets Southern hospitality! We're seeking a charismatic Front Desk Agent to be the first point of contact for our distinguished guests. In this dynamic role, you'll deliver exceptional service while managing check-ins, reservations, and guest inquiries with finesse. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in Austin's vibrant hospitality scene. If you thrive in fast-paced environments and have a passion for creating memorable experiences, we want you on our team!
Responsibilities
- Manage seamless guest check-in/check-out processes using property management systems
- Handle reservation inquiries, modifications, and confirmations with precision
- Address guest concerns promptly and coordinate with housekeeping/management teams
- Process payments, maintain accurate billing records, and manage cash handling
- Provide local recommendations and enhance guest experiences through personalized service
- Monitor room availability and optimize occupancy rates
- Uphold brand standards through consistent professionalism and attention to detail
Qualifications
- Minimum 1 year of hotel front desk or customer service experience
- Proficiency with property management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask efficiently in high-pressure situations
- Strong attention to detail with organizational capabilities
- Valid Texas driver's license and reliable transportation
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required; hospitality degree preferred