Job Description
Join our award-winning team at Grand Plaza Hotel, where luxury meets exceptional service. We're seeking a dedicated Front Desk Agent to create unforgettable experiences for our discerning guests. Located in the heart of Philadelphia, our historic hotel combines timeless elegance with modern amenities. As a key member of our hospitality team, you'll be the first point of contact, embodying our commitment to excellence. Enjoy competitive benefits, career growth opportunities, and a vibrant work environment in one of America's most dynamic cities.
Responsibilities
- Manage guest check-in/check-out processes efficiently
- Handle reservations and room assignments with precision
- Resolve guest inquiries and complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel services and amenities
- Ensure lobby area remains pristine and welcoming
Qualifications
- High school diploma or equivalent required
- Minimum 2 years hotel front desk experience
- Exceptional communication and interpersonal skills
- Proficiency in property management systems
- Ability to multitask in fast-paced environments
- Strong problem-solving abilities
- Flexible availability including nights/weekends
- Valid Pennsylvania hospitality certification preferred