Job Description
Join our award-winning hospitality team at Grand Plaza Hotel in Philadelphia! We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences in the heart of the City of Brotherly Love. Enjoy competitive pay, weekly direct deposits, and comprehensive benefits while working in a vibrant downtown location near iconic landmarks. This role is perfect for hospitality professionals who thrive in fast-paced environments and excel at turning guests into loyal patrons.
Responsibilities
- Check-in/out guests with efficiency and warm hospitality
- Manage reservations and room assignments via Opera/PMS systems
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and local attractions
- Maintain lobby area appearance and security protocols
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Valid Pennsylvania driver's license and reliable transportation
- Basic knowledge of Philadelphia tourism attractions
- High school diploma or equivalent required
- First Aid/CPR certification preferred