Job Description
Join our award-winning luxury hotel in the heart of Washington DC! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences at this iconic landmark location. Enjoy competitive benefits, career growth opportunities, and the chance to work in one of the world's most dynamic cities. Immediate openings available for motivated individuals ready to elevate our guest service standards.
Responsibilities
- Manage check-in/check-out processes with efficiency and precision
- Handle guest inquiries, reservations, and special requests
- Process payments and maintain accurate billing records
- Coordinate with housekeeping, maintenance, and valet teams
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain detailed knowledge of local attractions and events
- Resolve guest complaints with professionalism and discretion
Qualifications
- Minimum 2 years hotel front desk experience
- Proficiency in Opera or PMS systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid Washington DC hospitality license
- Fluency in English; Spanish proficiency preferred
- Strong attention to detail and multitasking abilities
- Positive attitude and commitment to luxury service standards