Job Description
Join our award-winning hospitality team at Mountain View Resorts, where breathtaking mountain views meet exceptional service! We're seeking a charismatic Front Desk Agent to be the welcoming face of our premium resort. This full-time role offers competitive pay, comprehensive benefits, and the opportunity to work in one of Colorado's most vibrant destinations. If you thrive in fast-paced environments and take pride in creating memorable guest experiences, we want to meet you!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and payment processing using Opera/PMS systems
- Handle guest inquiries with professionalism and resolve service issues promptly
- Coordinate with housekeeping, maintenance, and valet teams to ensure seamless operations
- Process billing transactions and maintain accurate financial records
- Execute upselling strategies for room upgrades and resort amenities
- Maintain a clean, organized front desk environment
Qualifications
- 1+ years of hospitality or customer service experience required
- Proficiency with property management systems (Opera, Delphi, etc.)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities with attention to detail
- Flexibility to work evenings, weekends, and holidays
- Basic math and cash handling skills
- Ability to stand for extended periods and lift 25 lbs
- Valid driver's license preferred