Job Description
Join our award-winning team at Grand Bay Resort & Spa as a Front Desk Agent! We're seeking energetic hospitality professionals to deliver exceptional guest experiences during flexible day/evening/night shifts. This entry-level role is perfect for career growth in luxury hospitality with competitive benefits including health insurance, paid training, and advancement opportunities. Our downtown Tampa location offers stunning waterfront views and easy access to Florida's vibrant attractions.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries and resolve service concerns with professionalism
- Process payments and manage cash drawer operations accurately
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell resort amenities and create personalized guest experiences
- Maintain organized front desk documentation and reservation records
- Execute emergency response procedures as needed
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- Basic computer proficiency with Microsoft Office suite
- Professional appearance and positive attitude
- Must pass background check and drug screening
- Valid Florida driver's license (for airport runs)