Job Description
Join our award-winning hospitality team as a Front Desk Agent and kickstart your career in the luxury hotel industry! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences at our flagship property in Philadelphia. As a Front Desk Agent, you'll be the face of our brand, creating memorable first impressions and ensuring seamless stays for our diverse clientele. We provide comprehensive paid training, career advancement opportunities, and a supportive team environment where your growth is prioritized. Enjoy competitive pay, flexible scheduling, and employee perks including discounted hotel stays worldwide. If you're passionate about service and ready to build a fulfilling career in hospitality, we encourage you to apply today!
Responsibilities
- Check guests in/out efficiently using our property management system
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards for cleanliness and professionalism
- Assist with concierge services and local recommendations
- Participate in daily team briefings and training sessions
Qualifications
- No prior experience required – we train all new hires!
- High school diploma or equivalent required
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Proficient in basic computer applications
- Ability to work flexible shifts including weekends/holidays
- Positive attitude and customer-focused mindset
- Must pass background check and drug screening