Job Description
Join our award-winning team as a Front Desk Agent at the prestigious Grand Orlando Resort! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences in our luxury property. This full-time role offers career growth, competitive benefits, and the chance to be the first point of contact for our international clientele. If you thrive in fast-paced environments and take pride in flawless service, apply today!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and optimize room inventory
- Resolve guest concerns with professionalism and empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell resort amenities and dining experiences
- Maintain secure guest data confidentiality
Qualifications
- Minimum 1 year hotel front desk experience required
- Proficiency in Opera or similar property management systems
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends/holidays
- Valid Florida driver's license and clean driving record
- Professional appearance and hospitality mindset
- Basic knowledge of local attractions and transportation