Job Description
Join our dynamic hospitality team at Grand Oaks Hotel in the heart of Austin! We're seeking a passionate Front Desk Agent to deliver exceptional guest experiences. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities in one of America's most vibrant cities. Perfect for hospitality professionals who thrive in fast-paced environments and want to grow their career with an industry leader.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and optimize room assignments
- Resolve guest inquiries with professionalism and empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for room upgrades and amenities
- Maintain clean and organized front desk area
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency with hotel software (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Texas driver's license and reliable transportation
- Flexible availability including weekends and holidays
- High school diploma or equivalent required
- Basic knowledge of Austin attractions preferred