Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in the heart of Charlotte's vibrant Uptown district. We're seeking a charismatic professional to deliver exceptional guest experiences at our luxury boutique hotel. This role combines warm hospitality with operational excellence in a fast-paced environment where every interaction matters. Enjoy competitive benefits, career growth opportunities, and a supportive team culture committed to excellence.
Responsibilities
- Deliver personalized guest check-in/check-out experiences with efficiency and warmth
- Manage reservation systems, room assignments, and billing inquiries
- Coordinate with housekeeping, maintenance, and security teams
- Resolve guest concerns promptly using our service recovery protocols
- Process payments and maintain accurate financial records
- Market hotel amenities and local attractions to enhance guest stays
- Contribute to daily operational reports and performance metrics
Qualifications
- Minimum 2 years hospitality or customer service experience
- Proficiency with hotel management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid North Carolina hospitality certification preferred
- Flexible availability including weekends and holidays
- Basic knowledge of Charlotte attractions and transportation
- Spanish language skills a plus