Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand City Hotels, where luxury meets innovation! We're seeking dynamic professionals to deliver exceptional guest experiences in our downtown Chicago location. This full-time shift-based role offers competitive compensation, comprehensive benefits, and growth opportunities in a vibrant urban setting. If you thrive in fast-paced environments and possess a passion for service, apply now to become the face of our premium hotel experience.
Responsibilities
- Check-in/out guests with precision and professionalism using hotel management systems
- Manage room assignments, reservations, and billing inquiries with accuracy
- Handle guest concerns and escalate complex issues to management promptly
- Coordinate with housekeeping, maintenance, and security teams seamlessly
- Process payments and maintain financial transaction records
- Provide local recommendations and assist with guest requests
- Maintain cleanliness and organization of the front desk area
Qualifications
- 1+ years hospitality or customer service experience required
- Exceptional communication and conflict resolution skills
- Proficiency in hotel property management systems (Opera, Fidelio)
- Strong multitasking abilities in high-pressure situations
- Flexibility to work evenings, weekends, and holidays
- Basic math and cash handling accuracy
- High school diploma or equivalent; hospitality certification preferred