Job Description
Are you passionate about creating unforgettable guest experiences? The Columbus Grand Hotel is currently urgently hiring dedicated Front Desk Agents to join our elite team in Columbus, OH. We are looking for individuals who thrive in a fast-paced environment and possess a genuine desire to serve.
As the first point of contact for our guests, you will set the tone for their entire stay. We pride ourselves on luxury service and operational excellence. Join us in a role that offers not just a paycheck, but a career in a vibrant, premium hospitality setting.
Why Join Us?
- Competitive hourly wage ($16.00 - $19.00).
- Flexible scheduling and shift opportunities.
- Health, dental, and vision insurance for full-time employees.
- Employee dining discounts and complimentary hotel stays.
- Professional development and advancement opportunities.
Responsibilities
- Check guests in and out efficiently using our state-of-the-art Property Management System (PMS).
- Handle guest inquiries, complaints, and special requests with the highest level of professionalism, empathy, and problem-solving skills.
- Process payments, manage cash transactions, and reconcile daily reports accurately.
- Manage reservations, including modifications, cancellations, and overbooking solutions.
- Assist with lobby maintenance and ensure the front desk area is pristine and welcoming at all times.
- Collaborate seamlessly with housekeeping and maintenance teams to resolve maintenance issues and ensure guest room readiness.
- Conduct nightly security checks and closing procedures to ensure safety and compliance.
Qualifications
- High School Diploma or GED equivalent required.
- Previous experience in hospitality, hotel operations, or customer service is preferred but not mandatory for the right candidate.
- Strong verbal communication skills and a warm, welcoming demeanor.
- Ability to work flexible shifts, including weekends, nights, and major holidays.
- Basic computer proficiency and typing speed.
- Ability to stand for extended periods and lift moderate weight (up to 25 lbs).