Job Description
Join our dynamic team at the prestigious Charlotte Grand Hotel, where exceptional service meets daily pay! We're seeking energetic Front Desk Agents to create unforgettable guest experiences while enjoying immediate financial benefits. This is your opportunity to launch a rewarding hospitality career with same-day compensation and flexible scheduling.
As a cornerstone of our guest experience, you'll manage check-ins/out, handle reservations, and resolve inquiries with professionalism. Our commitment to your growth includes comprehensive training and a supportive team environment. With daily pay, you'll never wait for your paycheck – just perform, get paid, and thrive!
Responsibilities
- Efficiently manage guest check-in/check-out processes using PMS systems
- Handle reservation inquiries and modifications with precision
- Resolve guest concerns promptly and escalate complex issues
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through exceptional service delivery
- Assist with concierge services and local recommendations
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management software (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Basic knowledge of local attractions and transportation
- High school diploma or equivalent required
- Valid North Carolina hospitality certification preferred
- Ability to stand for extended periods