Job Description
Are you a people person looking for a rewarding career in the hospitality industry? Baltimore Marriott Waterfront is seeking a dedicated and professional Front Desk Agent to join our dynamic team. We pride ourselves on providing exceptional guest experiences and offer a supportive work environment.
Why Join Us?
- Daily Pay Option: Get paid when you need it with our instant pay feature.
- Growth Opportunities: Clear career path from Front Desk Agent to Supervisor.
- Premium Benefits: Comprehensive health insurance and employee discounts.
As the first point of contact for our guests, you will play a crucial role in ensuring a warm and welcoming atmosphere at our waterfront hotel.
Responsibilities
- Check guests in and out efficiently using the Property Management System (PMS).
- Answer incoming calls and respond to guest inquiries via email and chat promptly.
- Maintain a clean and organized front desk and lobby area at all times.
- Handle guest complaints and requests with empathy and a solution-oriented approach.
- Process payments and reconcile daily financial transactions accurately.
- Assist with check-out procedures and ensure all billing information is correct.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in hospitality or customer service is preferred.
- Proficiency in MS Office and property management software (e.g., Opera, Micros).
- Strong communication and interpersonal skills.
- Ability to work flexible shifts, including weekends and holidays.
- Must be able to stand for extended periods and lift up to 25 lbs.
- A valid driver's license is preferred.