Job Description
Are you a dedicated hospitality professional looking for the next step in your career?
Join the Holiday Inn Express El Paso Downtown team as a Front Desk Agent. We are seeking a friendly and reliable individual to welcome guests to Texas and ensure their stay is memorable. This is a fantastic opportunity to work in a dynamic environment where every day is different.
Why You Will Love Working Here:
- Get Paid Daily: Enjoy the flexibility of daily pay options with our payroll partner.
- Competitive Compensation: Earn a competitive hourly wage ranging from $16.00 to $20.00.
- Benefits Package: Access to comprehensive medical, dental, and vision insurance for full-time staff.
- Employee Discounts: Enjoy exclusive hotel rates and discounts at partner locations worldwide.
- Career Growth: Clear pathways for advancement within the Marriott International family.
We pride ourselves on delivering exceptional service and are looking for someone who shares our passion for hospitality.
Responsibilities
- Perform efficient check-in and check-out procedures for guests, verifying identification and processing payments accurately.
- Answer incoming calls promptly, manage the switchboard, and take accurate reservations via phone and online platforms.
- Address guest inquiries, complaints, and special requests in a professional and solution-oriented manner.
- Maintain the cleanliness and organization of the front desk area, lobby, and restrooms.
- Assist with baggage handling and valet services to enhance the guest experience.
- Utilize the Property Management System (PMS) to update guest profiles and manage room assignments.
- Monitor security cameras and follow safety protocols to ensure the safety of guests and staff.
Qualifications
- High school diploma or GED required; prior experience in hospitality or customer service is preferred.
- Strong interpersonal and communication skills with a focus on customer satisfaction.
- Proficiency in Microsoft Office Suite and ability to learn new hotel software quickly.
- Able to stand for extended periods and lift moderate weights (up to 25 lbs).
- Must be flexible to work various shifts, including weekends, nights, and holidays.
- Bilingual in English and Spanish is a plus due to the diverse population of El Paso.