Job Description
Are you passionate about creating unforgettable guest experiences? The Georgian Grand Hotel & Spa is looking for a dedicated Guest Service Representative to join our award-winning team in the heart of Atlanta. We pride ourselves on delivering world-class hospitality, and we are seeking someone who shares our vision for excellence.
In this role, you will be the first point of contact for our guests, setting the tone for their entire stay. We offer a competitive benefits package, including health insurance, employee discounts, and a vibrant work culture.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in/check-out procedures efficiently.
- Manage incoming calls and emails with a professional and courteous demeanor.
- Resolve guest inquiries, complaints, and special requests promptly to ensure high satisfaction.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
- Assist with front desk operations, including cash handling and data entry.
- Maintain a clean and organized front desk area at all times.
Qualifications
- High school diploma or equivalent required; hospitality certification is a plus.
- Previous experience in a front desk or guest services role is preferred.
- Strong computer literacy, including proficiency with Property Management Systems (PMS).
- Excellent verbal and written communication skills.
- Ability to work flexible hours, including weekends and holidays.
- A positive attitude and a genuine desire to help others.