Job Description
Welcome to the future of hospitality. Prestige Hotel Management is currently seeking a charismatic and professional Front Desk Agent to join our dynamic team in Charlotte, North Carolina.
At Prestige, we understand the importance of financial flexibility. That’s why we offer Daily Pay options for our hardworking staff. If you are looking for shift work that fits your schedule and offers immediate rewards, this is the opportunity for you.
You will be the face of our brand, ensuring every guest feels welcomed, valued, and attended to with excellence. We provide comprehensive training and a supportive environment for career growth.
Why Join Us?
• Daily Pay Access: Get paid when you need it, not just at the end of the week.
• Shift Flexibility: Morning, evening, and overnight shifts available.
• Professional Growth: Clear pathways to management roles within the group.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a seamless check-in experience.
- Manage check-out procedures efficiently, processing payments and printing folios.
- Answer incoming calls and route them appropriately, or take detailed messages.
- Handle guest inquiries regarding local attractions, restaurant recommendations, and hotel amenities.
- Monitor the front desk area to ensure security and order at all times.
- Resolve guest complaints or issues promptly with a focus on customer satisfaction.
Qualifications
- Minimum of 1 year of experience in a front desk, concierge, or customer service role.
- Excellent verbal and written communication skills.
- Proficiency with computers and property management software (PMS).
- Ability to work flexible shifts, including nights, weekends, and holidays.
- High school diploma or GED is required.