Job Description
Unlock Your Potential in the Hospitality Industry
We are currently seeking enthusiastic individuals to join our award-winning team as Part-Time Hotel Front Desk Associates in Los Angeles. Whether you are a student, a career changer, or simply looking for a flexible schedule, we offer a no experience required pathway to a prestigious career in luxury hospitality.
At Sunset Horizon Hotels, we believe that exceptional service begins with the right people. As a part of our local team, you will play a pivotal role in shaping the guest experience, ensuring that every visitor feels welcomed, valued, and attended to with the utmost care.
What You Will Do:
- Provide a warm welcome to guests and manage the check-in and check-out process with efficiency.
- Act as the primary point of contact for guests, answering inquiries regarding local attractions, dining, and hotel amenities.
- Handle incoming phone calls and manage reservations accurately using our property management systems.
- Maintain the lobby area and front desk to ensure a pristine and professional appearance at all times.
- Assist in processing payments and managing guest accounts with high attention to detail.
Why Apply?
- Zero Experience Necessary: We provide comprehensive on-the-job training.
- Competitive Pay: Earn between $18.00 and $22.00 per hour depending on availability.
- Growth Opportunities: Clear pathways to management and specialized roles within the hotel.
Responsibilities
- Greet & Welcome: Provide a high-quality first impression to all guests, ensuring a seamless arrival experience.
- Guest Communication: Answer phones professionally and respond to guest emails and in-person requests promptly.
- Operational Support: Assist in daily front desk operations, including registration, key distribution, and checkout.
- Local Expertise: Offer recommendations and directions for local dining, entertainment, and transportation.
- Problem Resolution: Address minor guest concerns or issues immediately to ensure satisfaction.
- System Management: Utilize hotel software to update guest profiles and process transactions accurately.
Qualifications
- Open to All Levels: No prior experience in hospitality is required; we value attitude and eagerness to learn.
- Communication Skills: Excellent verbal and written communication skills with a friendly and approachable tone.
- Customer Focus: A genuine passion for helping others and creating memorable guest experiences.
- Basic Computer Skills: Comfortable navigating web browsers and basic office software.
- Reliability: Ability to work a flexible schedule, including weekends, holidays, and evenings.
- Professionalism: A neat, professional appearance and a positive attitude.