Job Description
Are you a welcoming personality looking for a rewarding opportunity in the heart of Louisville? Horizon Hospitality Group is currently seeking a highly motivated Front Desk Agent to join our dynamic team. We pride ourselves on delivering exceptional guest experiences and offer a unique Daily Pay feature, allowing you to access your earnings right when you need them.
In this role, you will be the face of our establishment, setting the tone for every guest's stay. We are looking for someone who thrives in a fast-paced environment, possesses excellent communication skills, and is dedicated to providing top-tier customer service. If you are ready to advance your career in hospitality with a company that values its employees, we want to hear from you.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to all guests and visitors upon arrival.
- Front Desk Operations: Manage check-ins and check-outs efficiently using our property management system.
- Communication: Answer and route incoming phone calls and emails promptly and courteously.
- Guest Assistance: Provide information regarding local attractions, services, and hotel amenities to ensure a memorable stay.
- Administrative Tasks: Handle cash handling, data entry, and maintain the cleanliness and organization of the reception area.
Qualifications
- Experience: Previous experience in hospitality, front desk, or customer service is preferred but not required.
- Education: High school diploma or equivalent is required.
- Skills: Strong verbal communication and interpersonal skills with a friendly demeanor.
- Technical: Proficiency with computers, Microsoft Office Suite, and basic office equipment.
- Schedule: Ability to work flexible hours, including weekends, evenings, and holidays.