Job Description
Join our dynamic team as a Front Desk Agent at Coastal Hospitality Group, where we value exceptional service and timely compensation. This daily-pay position offers immediate financial flexibility while delivering premium guest experiences at our Jacksonville riverfront property. Enjoy a supportive environment with modern amenities and opportunities for career advancement in the hospitality sector.
Responsibilities
- Manage seamless guest check-in/check-out processes using PMS systems
- Handle reservation inquiries and modifications with precision
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through exceptional service delivery
- Resolve guest concerns promptly and professionally
- Maintain cleanliness and organization of the front desk area
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service or hospitality experience
- Proficiency with reservation software (e.g., Opera, SynXis)
- Strong communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Basic math and cash handling abilities
- Flexible availability including weekends/holidays
- Positive attitude with professional appearance