Job Description
Are you a people person looking for a rewarding career in the hospitality industry? Join The Grand Seattle Hospitality Group as our next Front Desk Agent. We are thrilled to offer Daily Pay options, allowing you to access your earnings immediately after your shift.
We are looking for a dynamic individual who can represent our brand with excellence and provide world-class service to our guests. Whether you are a seasoned professional or an enthusiastic beginner, we offer comprehensive training and a supportive team environment.
Why You Will Love Working With Us:
- Daily Pay Option: Get paid the same day you work with our instant pay feature.
- Competitive Compensation: Earn between $18.00 and $25.00 per hour depending on experience.
- Flexible Scheduling: We understand work-life balance and offer shift flexibility.
- Employee Perks: Free meals, discounted hotel stays, and health insurance options.
- Growth Opportunities: Clear pathways for career advancement within our hotel chain.
Responsibilities
- Check guests in and out of the hotel efficiently, ensuring all necessary paperwork and payments are processed accurately.
- Answer incoming phone calls and emails promptly, addressing inquiries regarding reservations, amenities, and local attractions.
- Greet all visitors and guests with a warm, welcoming demeanor, making them feel valued from the moment they arrive.
- Resolve guest complaints and issues with patience and professionalism, escalating complex matters to the management team when necessary.
- Maintain a clean, organized, and welcoming front desk area and lobby environment at all times.
- Handle cash transactions, credit card processing, and balance daily shift reports with strict attention to detail.
Qualifications
- High school diploma or GED equivalent is required; prior experience in hospitality is a plus but not mandatory.
- Strong interpersonal and communication skills with the ability to interact with people from diverse backgrounds.
- Proficient in Microsoft Office Suite and hotel property management systems (PMS).
- Ability to stand for long periods and lift light boxes or equipment (up to 25 lbs).
- Must be available to work a flexible schedule, including weekends, nights, and holidays.
- Must possess a valid driver's license and a clean driving record.