Job Description
Join our dynamic team at Metropolitan Hospitality Group as a Front Desk Agent where your dedication meets daily rewards! We're seeking energetic professionals to deliver exceptional guest experiences in the heart of Manhattan. Enjoy the flexibility of shift work with the unique benefit of daily pay – no more waiting for payday! Our premium downtown hotel offers a fast-paced environment where your hospitality skills shine. If you thrive in customer-facing roles and appreciate instant compensation, this is your perfect career move.
Why Join Us?
- Daily pay processing – get paid every shift!
- Flexible day/night shifts available
- Comprehensive training program
- Employee discounts on hotel stays
- Growth opportunities within our luxury portfolio
Responsibilities
- Efficiently manage guest check-in/check-out procedures with hotel management software
- Handle guest inquiries and resolve concerns with exceptional service standards
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams for guest requests
- Monitor room availability and optimize reservation systems
- Uphold brand standards through professional appearance and communication
- Assist with valet services and luggage handling as needed
Qualifications
- Minimum 6 months customer service experience required
- Proficiency with hotel property management systems (e.g., Opera, Fidelio)
- Strong communication and problem-solving abilities
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic math skills for handling cash and credit transactions
- Valid New York State hospitality certification preferred
- Fluency in English; Spanish proficiency a plus