Job Description
Join Our Team at OceanView Hospitality Group
We are looking for a dedicated and welcoming Front Desk Agent to represent our brand in Virginia Beach. If you thrive in a fast-paced environment and love providing exceptional customer service, we want to meet you.
Our commitment to our team includes a Daily Pay option, allowing you to access your hard-earned money whenever you need it. We offer a competitive hourly wage, comprehensive benefits, and a fun, supportive culture.
Why Join Us?
- Access to your pay daily with our Earned Wage Access program.
- Competitive hourly rate ($16 - $22/hr).
- Opportunities for career advancement within the hospitality industry.
- Free meals and employee discounts.
Responsibilities
- Check guests in and out efficiently, verifying identification and payment information.
- Answer incoming phone calls with a professional tone and route inquiries to the appropriate department.
- Maintain a clean and organized front desk and lobby area.
- Process credit card payments and manage cash drawers accurately.
- Assist guests with local directions, restaurant recommendations, and any special requests.
- Update guest information in the property management system (PMS) after every stay.
- Handle guest complaints or issues calmly and escalate to management when necessary.
Qualifications
- High school diploma or GED required.
- Previous front desk or hospitality experience is preferred but not mandatory.
- Strong communication skills and a friendly, approachable demeanor.
- Basic computer proficiency and ability to learn new software quickly.
- Ability to stand for long periods and lift light objects (up to 20 lbs).
- Flexibility to work varying shifts, including weekends and holidays.