Job Description
Join our award-winning team at Grand Plaza Hotel, Albuquerque's premier hospitality destination! We're seeking passionate individuals to kickstart their careers in the dynamic hotel industry. As an entry-level Front Desk Agent, you'll be the first point of contact for our guests, delivering exceptional service while gaining hands-on experience in hotel operations. Enjoy competitive pay, comprehensive training, and opportunities for advancement in a supportive environment.
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns with professionalism and problem-solving skills
- Coordinate with housekeeping and maintenance departments
- Process payments and maintain accurate financial records
- Promote hotel amenities and local attractions to enhance guest experiences
- Maintain a clean, organized front desk area
Qualifications
- High school diploma or equivalent (hospitality certification preferred)
- Basic computer proficiency with POS systems
- Strong communication and interpersonal skills
- Ability to work flexible shifts (evenings/weekends required)
- Attention to detail and organizational abilities
- Customer service mindset with problem-solving aptitude
- Ability to stand for extended periods
- Valid driver's license (for local errands if needed)