Job Description
Join our award-winning team at Grand Louisville Hotel and launch your hospitality career! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences in the heart of downtown Louisville. Perfect for recent graduates or career changers, this role offers comprehensive training and growth opportunities within our luxury hotel chain. Enjoy competitive pay, benefits, and a dynamic work environment where every day brings new challenges and rewards.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Handle guest inquiries with professionalism and local expertise
- Manage reservations and room assignments accurately
- Process payments and maintain financial records
- Collaborate with housekeeping and maintenance teams
- Resolve guest concerns promptly and diplomatically
- Contribute to a positive team atmosphere
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency (MS Office, reservation systems)
- Excellent problem-solving abilities
- Ability to work flexible shifts including weekends/holidays
- Attention to detail and organizational skills
- Previous customer service experience preferred