Job Description
Launch your hospitality career in the heart of NYC at The Manhattan Grand Hotel! We're seeking energetic and guest-focused individuals to join our front desk team. As an entry-level Front Desk Agent, you'll be the first point of contact for our international clientele, delivering exceptional service while gaining hands-on experience in luxury hotel operations. Enjoy competitive pay, comprehensive training, and opportunities for advancement within our renowned hospitality group.
Responsibilities
- Check in/out guests efficiently using our property management system
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services to enhance guest experience
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent (hospitality degree preferred)
- Previous customer service experience strongly preferred
- Excellent verbal communication and problem-solving skills
- Proficiency with basic computer applications
- Ability to work flexible shifts including nights/weekends
- Professional appearance and positive attitude
- Valid work authorization for the United States
- Basic knowledge of NYC attractions and transportation