Job Description
Join the vibrant hospitality team at Grandview Hotel Austin! We're seeking energetic individuals to kickstart their careers in the hotel industry. As a Front Desk Agent, you'll be the face of our luxury property, delivering exceptional guest experiences while growing your professional skills. Enjoy competitive pay, comprehensive training, and opportunities for advancement in one of Texas's most dynamic cities.
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for room upgrades and amenities
- Maintain a clean and organized front desk environment
Qualifications
- High school diploma or equivalent (college students welcome)
- Basic computer proficiency (MS Office, reservation systems)
- Strong communication and interpersonal skills
- Customer service mindset with problem-solving ability
- Flexibility to work weekends, nights, and holidays
- Attention to detail and organizational skills
- Positive attitude and team player mentality