Job Description
Join our award-winning team at Grand Plaza Hotel Seattle as an Entry-Level Front Desk Agent! No experience needed – we provide comprehensive training for passionate individuals ready to launch their hospitality career. Enjoy competitive pay, benefits, and a vibrant downtown location steps from Pike Place Market.
We're seeking energetic, customer-focused individuals to create unforgettable guest experiences. Perfect for recent graduates or career changers seeking growth opportunities in one of Seattle's premier hotels.
Responsibilities
- Provide exceptional guest check-in/check-out service using hotel management systems
- Manage reservations, room assignments, and guest inquiries with professionalism
- Handle billing transactions and payment processing accurately
- Coordinate with housekeeping, maintenance, and valet departments
- Resolve guest concerns promptly and maintain service standards
- Process mail, packages, and guest requests efficiently
- Uphold safety protocols and emergency procedures
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not required
- Strong communication and problem-solving skills
- Ability to work flexible shifts including weekends/holidays
- Basic computer proficiency with willingness to learn new systems
- Positive attitude and team-oriented mindset
- Ability to stand for extended periods and lift up to 25 lbs